Our Satisfaction Guarantee

We stand behind the quality of our loose gemstones and want you to love your purchase. If you’re not completely satisfied, we offer a hassle-free return and exchange policy.

14-Day Return Window

You have 14 days from delivery to return your gemstone purchase for a full refund or exchange.

What You Can Return

✓ Loose gemstones in original condition
✓ Unset stones with original packaging
✓ Gemstones with original certificates
✓ Products matching our specifications

Return Requirements

Gemstones must be:
– Unaltered and unmounted
– In original protective packaging
– Accompanied by original grading certificates
– Free from chips, scratches, or damage
– Exactly as shipped (no modifications)

Items We Cannot Accept

✗ Gemstones that have been set or mounted
✗ Stones showing damage from handling
✗ Modified or recut gemstones
✗ Items missing original certificates
✗ Returns after 14 days

Your Refund Options

Full Refund – Money back to your original payment method
Exchange – Swap for stones of similar value

How to Return

1. Contact us within 14 days at info@regalgemstones.com for the return address
2. Get authorization – We’ll provide a return number and instructions
3. Pack securely in original gem papers/containers
4. Ship with insurance (required for all gemstone returns)

High-Value Gemstones ($5,000+)

– Signature confirmation required
– Professional gemological inspection before refund
– Must include original laboratory certificates

Processing & Shipping

Return Shipping: Customer pays (free for misrepresented stones)
Processing Time: 5-7 business days after inspection
Refund Timeline: 3-10 business days to your account

Gemstone Inspection Process

All returned gemstones undergo professional inspection to verify:
– Authenticity and natural origin
– Grade consistency with certificates
– No damage or alterations
– Proper identification matches our records

Special Circumstances

Misrepresented Stones: Full refund plus return shipping if stone doesn’t match description
Damaged in Transit: Contact us immediately
International Returns: Same 30-day policy (customer pays shipping and customs)
Certificate Issues: Missing certificates may delay processing or incur re-certification fees

Quality Promise

🔸 All gemstones guaranteed to match description
🔸 Natural origin guaranteed with proper documentation
🔸 Accurate carat weight, clarity, and color grades
🔸 Professional gemological verification on all stones

Important Notes

Gemstone Care: Handle with care during evaluation period. We recommend viewing stones only over soft surfaces and avoiding direct contact with skin oils.

Certificate Matching: Stones must match their accompanying certificates exactly. Any discrepancies will be investigated before processing returns.

Secure Packaging: Always return gemstones in their original gem papers, boxes, or protective containers to prevent damage during shipping.

Contact Us

Email: info@regalgemstones.com
Hours: Monday-Friday, 9 AM – 6 PM EST

Important: All gemstone returns require prior authorization and insured shipping. We are not responsible for stones lost or damaged during return transit. Always use trackable, insured shipping methods.

Policy effective August 14, 2025 – subject to change